Our company distributes exclusively to retailers, therefore we kindly request our new Partners to register before their first purchase.

We await Your orders primarily through our website, via which You not only can place your orders, but can follow them, as well. Here, after  logging in, You can find all necessary,  personal - that is company specific information, which is essential to the daily work.

These include Your:

• price lists,
• services used,
• authorized users list,
• inventory information for each product,
• pending orders,
• earlier purchases,
• customer service contact person.

We will also continue to insure other written forms (e-mail, fax) for order submission, as well. We await Your orders at the Customer Service in each and every case with purchase order code and by specifying the ordered quantity.

Only those customers  can purchase from us NCR forms & prints who acknowledge that CORWELL Ltd. makes them to reveal their data (as an individual their name and tax identification number), which data will be recorded, registered and in appropriate reports will be made available to the tax office.

Complaint management

In case of quantitative difference or qualitative complaint You can indicate the deviation or damage within 48 hours at our customer service by filling a Complaint form. We do not accept any complaints in case of goods taken over personally at our company’s depot, therefore we request You to check thoroughly upon receipt the quantity and quality of the ordered goods.

In connection with the complaints received, we will send a feedback about its judgment as soon as possible. In case of positive judgement (i.e. in case of deviation due to our fault), we immediately arrange it in the agreed manner  with our client.

Warranty management

The damaged products during use should also be indicated at the colleagues dealing with the complaint administration (RMA) by filling a Complaint form.

Within the warranty period, in case of those products to which CORWELL warranty card belongs to, or CORWELL Ltd. is the Hungarian distributor, we have them brought back at our own expense.

In all other cases it is the responsibility of our dealer Partner to deliver the defective product to our company. Inasmuch on the guarantee certificate the brand service center untertakes the warranty,  the defective product has to be delivered to the given service and not to the CORWELL Ltd..

Reason excluding warranty claims validation:

• Improper use of the product, differing operation from the product specification,
• Improper maintenance,
• Any intervention or correction, causing the error or its reason, which is not carried out by the authorized service indicated on the guarantee certificate.

For the above mentioned reasons occured errors, the repair cost are borne by our Dealer Partner within the warranty period, as well. The cleaning, maintenance of any product is not covered by the warranty tasks.

Returned Goods

In case you by minstake ordered more from our company, or if You do not wish the goods, or You cannot sell them, with the below mentioned conditions we ensure product returns possibility.

Returns claim can be announced at the customer service (in person, by fax and e-mail) by filling a  Returned goods claim form applied CORWELL Ltd.

The returns claim will not be judged automatically, CORWELL Ltd. can ignore the returned goods and the receipt of the goods.

The repurchase claim will be evaluated within 3 working days, and in case of approval 10% handling fee will be charged, about which the customer service will notify You.

Following the judgement, You have to ensure the delivery of the returns to our company within two weeks, to which You may choose from the undermentioned options:

• You can post it as a postal consignment accompanied by the Returned goods claim form signed / certified by our customer service.

  In this case, our company can not assume responsibility regarding the quantitative difference and potential injury. We store the damaged goods up to 10 business days, and then they will be destroyed automatically, inasmuch Our partner does not ensure about their dispatch.

• We provide our Partners from Budapest the opportunity that inasmuch they place an order within 10 working days, CORELL will brings back the products at the time of delivery. Delivery note and Returned goods claim form  is needed for reception of returns.
• You can bring personally the returned goods to our depot after the judgement. In this case You have to let the Returned goods claim form checked first at the customer service, then the transfer of the returns takes place in the incoming goods area of the warehouse. The storekeeper and You (or the person entrusted by You to brings back the goods) justify the quantitative and qualitative passing of the products with your own signature on the Returned goods claim form.

Upon receipt of the returned goods, our customer service prepares within 2 working days a corrective invoice, on which will credit the value of the returned goods reduced with handling fees.

Inasmuch You do not send the returned goods within 2 weeks to our company,  Your returns claim will  automatically be deleted from our system, as a result of our inner management processes, and the process must be restarted again. To avoid this, we recommend to ensure the return of the goods in time.

The possibility of returns does NOT apply to the following cases:

• discontinued product,
• The product packaging has changed,
• The product packaging is damaged,
• ordered product to the customer’s specific need,
• NCR forms & prints,
• 90 days after purchasing the goods,
• products not distributed by CORWELL Ltd.,
• food, chemicals,
• promotional gift product (a product to which a gift has been added),
• product purchased in a sellout,
• there is a manual inscription on the packaging of the product.

The aim of our returns procedure described above is to serve our retailers’ needs as fast- and quickly as possible and to do the administration (crediting)as quickly as possible.

CORWELL Ltd. to improve the efficiency and frequency of information on the invoiceswhich are due, and to make more precise and predictable its financial processes, in up-to-date manner informs You about the current state of Your current account.

Sending electronic balance statement:

Every week we send You once a balance statement E-mail, which includes the overdue invoice(s) and the invoices already fixed in our system (invoiced), but not yet due invoice(s), as well.

Electronic payment reminder and sending out demand for payment:

• 3 days after the expiration of the invoice payment deadline (T + 3 days), considering the 3 days grace period, our Partner will get payment reminder in e-mail,  which in addition to the amounts currently coming due, includes the debts within the grace period, as well. After sending the payment reminder, the customer credit limit will be suspended automatically, our Partner can perform the orders only by cash, in advance transfer or cash on delivery.
• 10 days after the expiration of the invoice payment deadline (T + 10 days), our Partner will get payment notification in e-mail,  which implies the 10 days beside due accounts, yet beyond the 10 days items with not attained delay, the debts within the grace period as well.
• 15 days after the expiration of the invoice payment deadline (T + 15 days), our Partner will receive a repeated payment notification in e-mail, which implies the 15 days beside due accounts, yet beyond the 15 days items with not attained delay, the debts within the grace period as we.
• A30 days after the expiration of the invoice payment deadline (T + 30 days), our Partner will receive a pre-debt recovery through court notification in e-mail, which implies the 30 days beside due accounts, yet beyond the 30 days items with not attained delay, the debts within the grace period as well. This letter calls upon that, inasmuch the debt is not settled within 5 working days, we will direct to  legal procedure the collecting of the receivables.

About the status of receivables You will receive information by post once in a month.

Initiation of legal actions:

CORWELL Ltd., following the expiration of the deadline for invoice payment, taking into account the valid legal requirements, may initiate legal action against the Partner. Can initiate liquidation proceedure against the company, may submit an order for payment or can transfer the debt to a claims management company.

Default interest:

CORWELL Ltd. after the late-paid customer receivables (taking into consideration the 3 day grace period) may charge default interest, which is levied on the clients in the form of interest notification letter.